Frequently asked questions

About
What is AlphaPepsMD?

AlphaPepsMD is your trusted source for the solutions for weight loss.
What is the AlphaPepsMD process?

Choose the therapy required, click on ‘Start My Visit,’ and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.
How much does AlphaPepsMD cost?

If medication therapy is appropriate, you may be able to obtain compounded medications through the AlphaPepsMD platform at reasonable prices

Other
Can I use my health insurance?

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. AlphaPepsMD has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.
Is it legal to prescribe medications online?

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.
Can I use my local pharmacy?

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through AlphaPepsMD network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.
Which pharmacies are you affiliated with?

The following pharmacies may fill your prescription based on the therapy and medication

Manifest Pharmacy
1018 S. Batesville Road
Greer, SC 29650
Tel: 888-770-4009
Monday-Friday 8:00am-5:00pm EST

RX Compounding Store
8950 SW 74th Court
Suite 101, Miami, Florida 33156
Tel: 801-477-9444
Monday-Friday 9:00am-5:00pm EST
Who is your provider network?

We use MD Integrations https://mdintegrations.com/
What doctor network are you affiliated with?

https://mdintegrations.com/
When will I be charged for my medication?

You will be billed for your medication when the medication is shipped based on the treatment plan you select.
Is my information safe?

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.
How old do I have to be to use AlphaPepsMD?

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.
If I’m having an emergency, what should I do?

In case of an emergency please call 9-1-1.
What if the patient does not get qualified ?

These medications are only available to patients that qualify for compounded medications. If they are not qualified, they will be refunded.
Why do I need to submit a copy of my photo ID and take a picture of myself?

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Ordering
Where does AlphaPepsMD offer service?

AlphaPepsMD offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.  In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota.

  • Rhode Island: Dr Marc Serota MD17024
  • Vermont: Dr Jeffrey Shellenberger 042.0015585-COMP
  • California: Dr Jeffrey Shellenberger C160558
  • Massachusetts: Dr Jeffrey Shellenberger 290752
Do I need to sign for my order?

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.
How do I change my credit card?

You can change your method of payment at any time. Login to your AlphaPepsMD account and follow the prompts.
What if I have a problem with my order or my account?

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.
How long will it take to get my medication?

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.
How can I change my shipping address?

Login to your AlphaPepsMD account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Returns
How do I reorder or cancel?

Login to your AlphaPepsMD account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.
Can I return my medications once I receive them?

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.